Support

Common questions

How do I join a pool?

Pools are private and invite-only. Ask your commissioner for an invite link — opening it walks you through creating an account and joining in one step.

Why is my pick locked?

Picks lock automatically at kickoff of each game. Once a game starts, that pick is final for the week. You can change any pick freely before its game begins.

I’m not getting pick reminders.

Check that notifications are allowed for Pickies in your device settings, and that reminders are turned on in your profile. Reminders only go out while you still have picks missing for an open week.

How do I delete my account?

In the app, go to Profile → Account → Delete account. Deletion is permanent and removes your profile, picks, and pool memberships. Commissioners need to delete or hand off their pool first.

Does Pickies handle money?

No. Pickies never collects, holds, or transfers money. Commissioners can keep external dues and distribution records organized, but any money changing hands happens entirely outside the app.

Something looks wrong with scores or standings.

Scores update automatically as games finish, so a brief delay right at the final whistle is normal. If a result still looks wrong after a few minutes, email us with the pool name and the week.